"I have had the honor and pleasure of working with Jay at Olathe Medical Center in Olathe , Kansas. As a General Surgeon in practice for over 20 years, my first exposure to him was an elevator encounter. He introduced himself and I soon realized that he was not like any other consultant that I had ever met. Over the next many months I witnessed him at all levels in our organization implementing the Lean Management System. This effected the kind of changes that not only go to the bottom line, but also generate a culture of individual growth and esprit de corps. The learning, planning and implementing of process changes had an encouraging and empowering effect on all involved.
In a day when the term “servant leader” has been diluted and muddied, Jay personifies this description. Certainly you must have the “technical chops” to accomplish your task, and his toolbox is full. However, the thing that really makes his system work is his integrity, honesty, patience, and fervent desire to see businesses and their people flourish. Culture change is the foundation for sustained growth. Thank you Jay for showing us a better way to take care of each other and setting us on the path for long term success!"
Harlan Opie M.D., F.A.C.S
Olathe Medical Center
Olathe, Kansas
"Jay Hodge & Associates has been instrumental in the transformation of our organization, both from an operational and cultural perspective. Their focus wasn't on merely changing what we did, but rather changing the way we thought about what we did. This drove engagement and buy-in within every level of the organization, resulting in collaboration and teamwork.
The implementation of an effective daily Lean Management System brought structure to our daily activities, and continues to drive measurable improvements in quality, patient satisfaction, efficiency and process flow, service, profitability and overall value delivery to our patients, providers, payers and our community. We came to see Jay Hodge & Associates not as consultants, but as part of our close-knit Team.
Most importantly, over a year later and we are still sustaining not only the process and structure Jay helped us establish, but also the mindset of continuous learning and improvement at all levels of the organization. I am grateful for Jay and his work here at Emanuel Medical Center!"
Lani Dickinson, MBA, BSN, RN\
Chief Executive Officer
Emanuel Medical Center
Turlock, CA
“Jay Hodge has a unique combination of excellence in Lean methodology as well as deep understanding of the realities of health care operations, communication, and people skills. He brings common sense and a practical way of problem solving, involving everyone in the organization. From the bedside to the board room, Jay breaks down the walls and silos, engaging everyone to problem solve together, not in meetings or offices, but at the bedside where the work is done.
Jay has demonstrated his ability to transform an organization's culture from reactive to proactive, demonstrating the value and critical importance of GEMBA (going to where the value is created - where the work is done.) Jay challenges leaders to engage and support their teams rather than just critiquing and leaving them to struggle. This leadership engagement and commitment builds confidence and capability within the Team, instead of frustration and discouragement.
Jay ensures that the primary focus is always on quality and safety. The gains in operational efficiency were a natural result of the improvements made to work process flow. The Jay Hodge & Associates engagement resulted in over $3.1 million in operational savings through labor and productivity management by re-engineering daily workflow and improving key quality metrics. Jay's hands-on leadership development and coaching, as well as his hands-on front line engagement were a key element in our success."
Address:
6493 N Union City Rd,
Denver, IN 46926
